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We know that many injured workers want to check on the progress of their claim as decisions about eligibility and benefits are made. You can do this in a number of ways.
View my claim information online .
For self-insured claims only the following information can be found:
- Documents received by L&I:
- This isn't a complete copy of the file.
- For a complete copy of your file, contact your self‑insured employer.
- Contact information for your employer or their representative and for your L&I claim manager.
About a third of all Washington employees work for self-insured employers.
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Questions workers have:
- Call 1-800-831-5227 for a fast, automated update on the status of your claim in English or Spanish (en Español).
- Call 1-800-547-8367 for a customer service representative. Spanish (en Español) speaking staff or translation service available.
- Call 360-902-5797 for hearing/speech impaired TDD service.
- For self-insured claims, contact your self-insured employer or their claim representative. If you disagree with how your self-insured employer or their representative is managing your claim, contact Self-Insurance at L&I.
- Your claim manager's phone number is located on all correspondence. You may also contact your local L&I office and ask for a "48-hour phone referral." Your claim manager should call you within 48 hours.
- For self-insured claims management questions, contact your employer or their claim representative.
- Complete the Authorization to Release Claim Information form (F101‑010‑000), sign it, and mail to your claim manager.
- Give an authorized delegate access to your claim information online.
You may choose to authorize other people to have online access to your claim. These may include family members, union representatives or anyone you choose. These authorized delegates will need to complete their own registration for the Claim & Account Center as an Authorized Delegate and request access to your information. You will then be notified by e-mail and you will need to log onto the Claim & Account Center and click on 'My Profile' to act on their request. They won't get access until you approve them.
- Updating information: How do I let L&I know if my address, doctor or other information changes?
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