Password Help

If you are having trouble with your User ID or password for accessing the Claim and Account Center, please follow these steps:

  1. Click on the hyperlinks below the login section if you are having trouble with or forgot your user ID or password. Follow the instructions on screen for assistance.
  2. If you are still having issues, email Web Customer Support (WebSupport@Lni.wa.gov) with your contact information (telephone number or email address) and your UBI and L&I account number.
  3. You can also call Web Customer Support weekdays between 8 a.m. and 5 p.m. at 360‑902‑5999 if you need assistance with your user ID or password.

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