Provider Hotline Authorizations

You can request authorization for some treatments, services, and surgeries by contacting L&I's Provider Hotline. The Provider Hotline operates from 8 a.m. to 5 p.m. Monday – Friday.

Phone your request for authorization to 1-800-848-0811.

Note: If the service doesn't require prior authorization you don't need to get it authorized.

Current service authorization processing date

As of 10/22/2019 3:26:31 PM we are processing requests dated 10/18/2019.

To find out what services are authorized by the provider hotline, check out our fee lookup tool.

Requests for authorization

For the following treatments and services you can request authorization by faxing your request to 360-902-6490.


First 12 visits

13th – 24th visit

Over 24 visits

Physical or
Occupational therapy

No authorization

Complete form
and fax

Requires utilization
Comagine Health (UR)


First 6 visits

6th – 12th visit

Over 12 visits

Massage therapy

No authorization needed

Complete form and fax

Contact claim manager 

Hearing aid repairs/replacement/supplies and durable medical equipment.

Complete form and fax

Hearing Services Worker Information form (English)
*must accompany Hearing Aid Replacement requests

Complete form and fax

Note:  Claim managers have final authorization.

To find out what services are authorized by the provider hotline, check out our fee schedule lookup.

Did you know?

The provider hotline can assist you by:

  • Researching complex billing issues.
    • In order for staff to answer your billing questions, you must have first reviewed your LNI PDF Remittance Advice. When calling the provider hotline, please have your remittance advice readily available.
  • Answering questions regarding the Medical Aid Rules, Washington Administrative Code (WAC) or Revised Code of Washington (RCW).
  • Provide visit counts for Physical Therapy/Occupational Therapy and Massage Therapy.

You can now obtain the following information from our Automated Claim and Billing Information Line at 1-800-831-5227:

  • Claim manager's name
  • Claim status
  • Authorization status
  • Bill payment status
  • Physical Therapy, Occupational Therapy and Massage Therapy visit counts.

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