Frequently Asked Questions

User ID and password for My Secure L&I (powered by SecureAccess Washington)

• What do I do if I forget My Secure L&I user ID or password?
  1. Go to the My Secure L&I (powered by SecureAccess Washington) login screen.
  2. Select one of the following:
     • 'Forgot your user ID?' or
     • 'Forgot your password?'
  3. Provide your email address.
  4. You will receive an email with instructions.

Technical Information

• Why can't I logon to My Secure L&I?
  • Be sure you have:
    • Created an account with My Secure L&I (powered by SecureAccess Washington).
    • Be sure you activated your registration with SAW.
    • Be sure you are using the correct User ID and password (case sensitive) you registered with SAW.
  • Close your browser. Open a new browser and attempt to login again.
• Why can't I access Provider Express Billing when logged in?
  • Be sure you have:
    • Applied for the ‘Provider Express Billing (PEB)’ services (Add Service).
    • Selected and established a ‘PEB Provider’ relationship (Request Access).
      • For electronic billing, do not select ‘Medical and Vocational Providers’
    • Activated your ‘PEB Provider’ relationship. Log into My Secure L&I (powered by SecureAccess Washington) and follow the instructions mailed to you in your activation letter using the Activation Code to activate your account.
  • PEB may be experiencing technical difficulties. You can contact the:
    • Electronic Billing Unit
      Phone:  360-902-6511
      Email:   ebulni@Lni.wa.gov

General Questions

• I'm still using a Digital Certificate how do I log in?
  • For returning users with a Digital Certificate (Transact Washington) log in here: http://transact.wa.gov/
• Can I use 2 clearinghouses at the same time?
  • No, our system does not allow dual submitters.
• I use a clearinghouse. What is L&I's payer ID?
  • Each clearinghouse may assign L&I a different payer id. If you need a Payer ID, please contact your clearinghouse. Often, clearinghouses will post a list on their website.
• Do I need to submit an Electronic Billing Authorization for each person in my group?
  • No, only one authorization is required for your provider group.

• How do I sign up for Electronic Funds Transfer (EFT)?
  • Labor and Industries does not offer Electronic Funds Transfer at this time.
• When will L&I process my bill for payment?
  • To determine when your bills are processed, you can view the cut off and payment schedule. Your payment will be mailed within 3 days of the payment date.
• I submitted a bill and noticed it contained an error. Can I submit an adjustment electronically?
  • Yes
    • Original bills submitted via Direct Entry - you can find instructions for adjusting a bill in the Adjust, Submit or Void a Direct Entry Bill document.
    • Original bill submitted via paper, HIPAA 837 format, or EMC Proprietary format – adjustments can be submitted using the HIPAA 837 format.
• I submitted a bill or adjustment in error. Can it be deleted?
  • The bill or adjustment cannot be deleted once you submit it.
• When do I need to submit an Electronic Billing Authorization agreement?
  • When giving authorization to a clearinghouse to submit electronic billing on your behalf.
  • When changing clearinghouse's.
  • Electronic Billing Authorization form (F248-031-000). Fax the completed form to 360-902-6192.

If your question isn't listed here, contact the:

Electronic Billing Unit
Phone: 360-902-6511
Email: ebulni@Lni.wa.gov