Developing a New Performance Assessment System

	Contact Us   Join this e-mail list

L&I is working closely with stakeholders to develop a new performance assessment system. This new system will be phased in and will replace the Complexity-Adjusted Cost Outcome (CACO) measure.

The new system

• Establishes criteria for quality and effectiveness.
• Monitors provider performance.
• Makes referrals based on the criteria.

Accomplishments through 2007

• Stakeholder Feedback Report summarizes desired performance of vocational providers and important values of a measurement system based on extensive outreach efforts.
• Criteria and Values (59 KB PDF) contains the foundation for the new system. It defines quality and effectiveness of vocational services and values of the measurement system.
• Team Charter (48 KB PDF) describes the teams who explored possible methods for assessing performance. The teams were called Methods for Assessing Quality (MAQ).
• Proposals (119 KB PDF) describe the top seven ideas from the MAQ teams for how L&I could assess vocational performance.

What's next?

Phase 1 - Replace CACO with Percent Useful Outcomes (2008):

• Obtain feedback about proposed designations for closing codes (May).
• Inform stakeholders via the Vocational Technical Stakeholders Group (VTSG), L&I Spring Vocational Conference, Internet, and ListServ. Begin first data sample period after communication (June).
• Educate referral sources to use the measure of percent useful outcomes as a general indicator in conjunction with other aspects of vocational quality (September).
• Replace CACO on vocational referral screen (VOCC) with a measure of Percent Useful Outcomes (October 1).

Phase 2 - "VRC Profile" (2008 - 2009):

• Solicit ideas from MAQ team and other stakeholders about data/information that could be useful for the "Profile" (summer 2008).
• Develop "Profile" (fall 2008).
• Educate stakeholders (winter 2008).
• Implement the "VRC Profile/Status Report" (spring 2009).

Phase 3 - Independent assessment (2009).

Ongoing - Evaluate and continuously improve the system.

L&I wants to hear from you

Submit questions or comments through the New Performance Assessment System Feedback form.