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About vocational provider performance reports

The October 2009 quarterly Vocational Provider Performance Reports are now available.

Starting October 1, 2008, a new measure of "percent useful outcomes" replaced Complexity-Adjusted Cost Outcome (CACO). Useful outcomes generally include return to work, able to work, eligible for further services, and not eligible for further services. Designations of referral closing codes (29 KB PDF) show each vocational closing code and its designation of useful, not useful, or neutral. These were revised June 2008.

This new measure is the first phase of plans to develop a new performance assessment system. The next phase will add other key data and information for a more complete representation of the Performance Criteria (43 KB PDF). These efforts are intended to support better referral decisions and improve referral results by providing L&I staff with information about the quality and effectiveness of vocational services.

Questions? See the Percent Useful Outcomes Frequently Asked Questions.

Quarterly publication schedule

Quarterly publication schedule
Report date	Sample period
Oct 2008	Jun 15, 2008 through Aug 31, 2008 (almost 1 quarter of data).
Jan 2009	Jun 15, 2008 through Nov 30, 2008 (almost 2 quarters of data).
Apr 2009	Jun 15, 2008 through Feb 28, 2009 (almost 3 quarters of data).
Jul 2009	Jun 15, 2008 through May 31, 2009 (almost 4 quarters of data).
Oct 2009	Sep 1, 2008 through Aug 31, 2009 (1 year of data).
Jan 2010	Dec 1, 2008 through Nov 30, 2009 (1 year of data).

Legend for the vocational provider performance reports

Percent Useful Outcomes

Percent Useful Outcomes
Term	Description
PCT USEFUL	Percentage of useful outcomes. To calculate, divide U by the sum of (U + N).
SCORED	The sum of useful and not useful outcomes used to calculate the score of PCT USEFUL. Excludes neutral outcomes.
U	Number of useful outcomes.
N	Number of not useful outcomes.
NEUT	Number of neutral outcomes.

Referral Types

Referral Types
Term	Definition
EI	Early Intervention.
AWA	Assessment.
DEV	Plan Development.
IMP	Plan Implementation.

Referral Outcome Codes

Referral Outcome Codes
Term	Definition
CMPL	Number of referrals completed. Includes useful, not useful, and neutral outcomes.
RTW	Return to work.
ATW	Able to work.
SAS	Further services appropriate and plan approved (PLN2).
SNA	Further services not appropriate.
MU	Medically unstable.
OTH	Administrative (ADM) and Plan (PLN) closures. Does not include medically unstable.

Changing your provider account information

If you want changes to your account to be reflected in the next report, you will need to have the changes completed by L&I one month prior to the next publication date. Submit your changes in writing by using the appropriate change form:

For firms use: Firm Vocational Provider Account Change Form (F252‑022‑000).

For individuals use: Individual Vocational Provider Account Change Form (F252‑021‑000).

Send the completed from to:

Private Sector Rehabilitation Services
Dept. of Labor and Industries
PO Box 44326
Olympia, WA 98504-44326

To request your confidential support data

Vocational rehabilitation counselors may request their own support data by e-mail, fax or postal mail. Please include your name, VRC ID#, and the mailing address or fax number to which you'd like the information sent. Because the support data includes confidential information it can not be sent to you by e-mail. Submit your support data requests or questions to:

Janice Orcutt
Return-to-Work Services
Dept of Labor and Industries
PO Box 44324
Olympia, WA 98504-4324

E-mail: orcj235@Lni.wa.gov
Fax: 360-902-5035
Phone: 360-902-4854 (no data requests, please).

Firm and branch level support data can only be released to the firm's vocational manager. The vocational manager requests the data in writing by making a public disclosure request through our Public disclosure site.