Contact Us About Fee Schedules

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Join the Medical Provider News listserv to receive up-to-the-minute updates and changes to the Medical Aid Rules and Fee Schedules and a link to new Provider Bulletins as soon as they are posted. You can also change the email address you use for that listserv.

Fee Schedule contact information
IF you have questions about … Contact
Provider hotline
Provider hotline staff will answer bill payment questions and authorize many medical services.Monday - Friday
8:00 a.m. - 5:00 p.m. PST
Claim status or claim related information
The Automated Claim Information Line should be your first stop. Have your provider account number ready when you call. You can obtain the following information:
  • Claim status.
  • Claim manager names and phone numbers.
  • Authorization and Utilization Review status.
  • Bill payment status.
  • Physical, occupational and massage therapy visit counts.
Monday - Friday
6:00 a.m. - 7:00 p.m. PST
Preferred drug list or drug utilization review
Pharmacy hotline Monday - Friday
8:00 a.m. - 5:00 p.m. PST
Electronic billing
Provider Express Billing 360-902-6511 or
Medical Aid Rules and Fee Schedules
Professional providers
Pharmacy providers
Hospitals and nursing homes
Ambulatory surgery centers
Healthcare Policy and Payment Methods
Provider Audit Education
Requests for information or clarification E-mail

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