Site Alert

WorkerWeb and ProviderWeb online claim filing are down for maintenance until Monday, October 27th. We apologize for any inconvenience.

Medical Provider Contacts

Get Medical Provider News updates by email

Join the Medical Provider News listserv to receive up-to-the-minute updates and changes to the Medical Aid Rules and Fee Schedules and a link to new Provider Bulletins as soon as they are posted. You can also change the email address you use for this listserv.

Fee Schedule contact information
IF you have questions about … Contact
Claim status or claim related information
The Interactive Voice Response Message System (IVR) should be your first stop. Have your provider account number ready when you call about:
  • The status of a claim.
  • Allowed/denied diagnosis & procedure codes.
  • The status of a bill.
  • Claim manager names & phone numbers.
Monday - Friday
6 a.m. - 7 p.m. PST
1-800-831-5227
Provider hotline

Provider hotline staff will authorize many medical services and answer your questions about:

  • Bill payment or denial,
  • Provider bulletins and updates,
  • The Medical Aid Rules and Fee Schedule, and
  • Applicable sections of the Washington Administrative Code (WAC) or Revised Code of Washington (RCW).
Monday - Friday
8 a.m. - 5 p.m. PST
1-800-848-0811
Claim Manager
Contact the claim manager via secure messaging through the Claim and Account Center (CAC).
Preferred drug list or drug utilization review
Pharmacy hotline Monday - Friday
8 a.m. - 5 p.m. PST
1-888-443-6798
Electronic billing
Provider Express Billing 360-902-6511 or
Email: ebuLNI@LNI.wa.gov
Healthcare Treatment Guidelines & Information
Medical coverage decisions, device & technology assessments
Ian Zhao
Medical Program Specialist
360-902-5026 or
Email: Zhao235@lni.wa.gov
Medical treatment guidelines
Teresa Cooper
RN, ONC
360-902-5762 or
Email: Teresa.Cooper@lni.wa.gov
Medical treatment publications
Hal Stockbridge, MD, MPH
Associate Medical Director
360-902-5022 or
Email: stoh235@LNI.wa.gov
Medical utilization review
Nikki D'Urso, RN
UR Program Manager
360-902-5034 or
Email: durn235@LNI.wa.gov
Independent Medical Examiners (IME)
Kristen Baldwin-Boe,
IME Program Manager
360-902-6815 or
Email: balk235@LNI.wa.gov
Medical Aid Rules and Fee Schedules
General questions about the Medical Aid Rules and Fee Schedules Tom Davis 360-902-6687 or
Email: dato235@LNI.wa.gov
Find a Doctor
Find a Doctor for an injured worker Email: FindaDoc@Lni.wa.gov (don't include your claim number) or call 1‑800‑LISTENS (1‑800‑547‑8367)
Interpreter Services
Cecilia Maskell

360-902-5161 or
Email:: mili235@Lni.wa.gov

Provider bulletins
To get Provider Bulletins mailed to you. Health Services Analysis
Dept of Labor & Industries
PO Box 44322
Olympia, WA 98504-4322

Phone: 360-902-6687
Fax: 360-902-4249 or
Email: dato235@LNI.wa.gov

End of main content, page footer follows.

Access Washington official state portal

© Washington State Dept. of Labor & Industries. Use of this site is subject to the laws of the state of Washington.