Medical Provider Contacts
Get Medical Provider News updates by email
Join the Medical Provider News listserv to receive up-to-the-minute updates and changes to the Medical Aid Rules and Fee Schedules and a link to new Provider Bulletins as soon as they are posted. You can also change the email address you use for this listserv.
| IF you have questions about … | Contact |
|---|---|
| Claim status or claim related information | |
The Interactive Voice Response Message System (IVR) should be your first stop. Have your provider account number ready when you call about:
|
Monday - Friday 6:00 a.m. - 7:00 p.m. PST 1-800-831-5227 |
| Provider hotline | |
Provider hotline staff will authorize many medical services and answer your questions about:
|
Monday - Friday 8:00 a.m. - 5:00 p.m. PST 1-800-848-0811 |
| Claim Manager | |
| Contact the claim manager via secure messaging through the Claim and Account Center (CAC). | |
| Preferred drug list or drug utilization review | |
| Pharmacy hotline | Monday - Friday 8:00 a.m. - 5:00 p.m. PST 1-888-443-6798 |
| Electronic billing | |
| Provider Express Billing | 360-902-6511 or Email: ebuLNI@LNI.wa.gov |
| Healthcare Treatment Guidelines & Information | |
| Medical coverage decisions, device & technology assessments | |
| Ian Zhao Medical Program Speciailst |
360-902-5026 or Email: Zhao235@lni.wa.gov |
| Medical treatment guidelines | |
| Teresa Cooper RN, ONC |
360-902-5762 or Email: Teresa.Cooper@lni.wa.gov |
| Medical treatment publications | |
| Hal Stockbridge, MD, MPH Associate Medical Director |
360-902-5022 or Email: stoh235@LNI.wa.gov |
| Medical utilization review | |
| Nikki D'Urso, RN UR Program Manager |
360-902-5034 or Email: durn235@LNI.wa.gov |
| Independent Medical Examiners (IME) | |
| Kristen Baldwin-Boe, IME Program Manager |
360-902-6815 or Email: balk235@LNI.wa.gov |
| Medical Aid Rules and Fee Schedules | |
| General questions about the Medical Aid Rules and Fee Schedules | Tom Davis 360-902-6687 or Email: dato235@LNI.wa.gov |
| Find a Doctor | |
| Find a Doctor for an injured worker | Email: FindaDoc@Lni.wa.gov (don't include your claim number) or call 1‑800‑LISTENS (1‑800‑547‑8367) |
| Interpreter Services | |
| Cecilia Maskell | 360-902-5161 or |
| Provider bulletins | |
| To get Provider Bulletins mailed to you. | Health Services Analysis Dept of Labor & Industries PO Box 44322 Olympia, WA 98504-4322 Phone: 360-902-6687 Fax: 360-902-4249 or Email: dato235@LNI.wa.gov |
