We are seeking your Spanish bilingual skills to read, write and translate for the Claims Unit at the Department of Labor and Industries.

Job Summary:

This position is a member of the Translation Unit that provides high quality customer service to external customers. This person will be translating letters from English to Spanish majority of the time and answering a high volume of telephone calls, in both Spanish and English, and performing a variety of complex clerical support duties.

The Spanish bilingual Office Assistant will:

• Assist customers in resolving problems with insurance claim issues.
• Provide timely answers to customer inquiries or complaints.
• Transcribe information gathered by phone into computer system.
• Review and sort claim related documents in electronic mailboxes and translate letters from Spanish to English.
• Advise providers on rules and procedures; screen claim file requests; update computer or log for tracking purposes.
  
  

Preferred Qualification:

Type a minimum of 25 words per minute accurately.

Office clerical experience

*Must be fluent in both Spanish and English languages and must be able to write accurately in Spanish.

Knowledge of:

MS Excel to maintain a spreadsheet that contains translation statistics and MS Word to translate letters

Skills and Abilities:

• Excellent communication skills with the ability to read, write, and speak Spanish and English fluently.
• Provide prompt customer service to the high volume of telephone inquiries.
• Effective listening and telephone techniques.
• Use Microsoft Word, Excel and Outlook.
• Explain general information regarding rules, rights, regulations, policies, procedures, programs or services to both English and Spanish speaking customers.
• Resolve problems; handle stressful situations and make timely decisions.
• Work calmly and accurately, while assisting upset or confused customers.
• Prioritize and perform multiple tasks while handling interruptions.
• Ability to maintain the highest level of confidentiality at all times.
  

Special Note:

• Prior to any new appointment into L&I, a background check, including criminal record history, will be conducted.
• Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately-owned vehicle.

Application Process:

We are looking for evidence that you have the skills and abilities required for this job. The information you provide will be used to decide who will be selected for the next step in the process. This position requires bilingual skills and Excel skills, you may be required to demonstrate proficiency through testing.

1. Fill out the L&I Employment Application.
2. Include a letter of interest describing how you meet the qualification, skills and abilities for this position.

Submit your completed Labor & Industries Job Application form using one of the following methods:

NOTE: We are unable to accept .ZIP attachments.

Some locations where you may access computer terminals:

• Work Source Centers
  (See locations at: http://www.wa.gov/esd/work/localconnections.htm)
• Public libraries
  (See locations at: http://wlo.statelib.wa.gov/libsearch.cfm)
• Department of Personnel, 600 S. Franklin, Olympia, Washington
  

As a condition of employment the successful candidate accepting this position will be required to comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees or the Coalition.

Persons with a disability, who need assistance in the application or assessment process, or those needing this announcement in an alternative format, may call (360) 902-9152. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

The State of Washington is an Equal Opportunity Employer