Have you prepared yourself for the tremendous opportunity to join public service and support the Department of Labor & Industries? Do you possess the experience, skills and abilities it will take to be a top performer in the role of an Office Assistant representing the agency and the citizens of Washington? This opportunity offers a career path and the successful candidate will become a member of the Customer Service Program in our Bellevue Service Location. As a team member in this position you will share equally in the responsibility of providing direct assistance to internal customers of the agencies' programs and external customers who call in on a regional multi-line telephone system.

The Office Assistant 3 will:

• Routinely and promptly answer telephone inquiries, directing and or transferring customers appropriately.
• Ask appropriate questions; apply customers’ needs to the business of L&I.
• Locate and offer information about other resources to assist your customers.
• Call business owners and make them aware of audit dates.
• Create meeting notices using Outlook.
• Use a computer to enter data, process electrical inspection requests and refunds, premium contribution payments and warrants.
• Perform complex word processing; merging, sorting and integrating spreadsheets and database files.
• Adhere to agency policies, processes and procedures when releasing confidential client information.
• Prepare outgoing mail and receive and distribute incoming mail.
• Maintain general office forms and supply levels.
  

Preferred Qualifications:

Two years of customer service experience; assisting customers with inquiries, complaints and problems in a professional office environment AND one year experience handling cash.

Skills and Abilities:

• Skilled at using professional phone etiquette while answering a multi-line telephone; taking messages and transferring calls.
• Provide excellent customer service at all times.
• Communicate effectively and assist upset, confused, or otherwise difficult customers.
• Skilled with multiple computer programs and databases such as MS Word, Excel and Outlook.
• Excellent written communication skills, ability to compose correspondence, forms, and drafts.
• Strong proofreading skills, ability to correct materials for sentence structure, spelling, grammar and punctuation.
• Ability to manage workload and organize assignments to produce accurate timely work.
• Reliable and dependable with the ability to work with limited need for oversight.
• Responsible for accurate cash handling including reconciling daily transactions, preparing daily deposits and ability to troubleshoot discrepancies fiscal transaction.
• Produce accurate, timely and thorough work.
• Multi-task in fast paced environment and work with multi-diverse people.
  
  

Special Note:

• Prior to any new appointment into L&I, a background check, including criminal record history, will be conducted.
• Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately-owned vehicle.
  

Application Process:

We are looking for evidence that you have the skills and abilities indicated in this job. The information you provide will be used as a basis for deciding who will be selected for the next step in the process.

1. Fill out this version of the L&I Employment Application
2. Include a letter of interest describing how you meet the qualification, skills and abilities for this position.
3. All applicants must submit answers to the following supplemental question:

   • Please tell us about your experience using computer programs and databases such as MS Word, Excel and Outlook.
   • Tell us about a difficult situation you’ve encountered at work. What happened, who was involved, how did you respond and what was the outcome?
     
     

Submit your completed application materials using one of the following methods:

NOTE: We are unable to accept .ZIP attachments.

Some locations where you may access computer terminals:

• Work Source Centers.
  (See locations at: http://www.wa.gov/esd/work/localconnections.htm)
• Public libraries.
  (See locations at: http://wlo.statelib.wa.gov/libsearch.cfm)
• Department of Personnel, 600 S. Franklin, Olympia, Washington.
  

As a condition of employment the successful candidate accepting this position will be required to comply with the Union Security clause contained in the Collective Bargaining Agreement between the State of Washington and the Washington Federation of State Employees or the Coalition.

Persons with a disability, who need assistance in the application or assessment process, or those needing this announcement in an alternative format, may call (360) 902-9152. Applicants that are deaf or hard of hearing may call through the Washington Relay Service at 7-1-1.

The State of Washington is an Equal Opportunity Employer