eCorrespondence

Online mail from L&I: Fast, easy, secure and free!

With eCorrespondence, you get letters from L&I right away instead of waiting for them to arrive in the mail — helping you meet deadlines and complete required actions. Along with claims mail, some employer mail is now available online — including account and rate adjustments.

Let eCorrespondence help you manage your mail from L&I:

  • Separate mail addressed to your business from courtesy copies (CCs).
  • Quickly identify the actions you need to take.
  • Receive an email when new letters arrive.
  • Sort by injured worker name or claim number.
  • Save mail up to 90 days before it’s archived.
  • Allow more than one person in your business to access correspondence.
  • Save time and the environment by reducing paper usage.

You’ll need to log in or create an online profile in My Secure L&I for secure access to your correspondence.


New! Enhancements to My Secure L&I.

Sign-up instructions for medical providers

Frequently Asked Questions

  • Who can get eCorrespondence?
    Anyone who receives claims or account-related correspondence from L&I, including:
    • State Fund employers and their representatives (we're working on access for Self-Insured employers).
    • Injured workers and their representatives.
    • Vocational providers.
    • Attending physicians (we're working on access for non-attending providers).

    Note: Your electronic correspondence is also visible to users who are both registered through My Secure L& I (also known as Secure Access Washington or SAW) and approved for access to eCorrespondence by an administrator to the account.

  • Will I get my correspondence through the Claim & Account Center?
    • No, your correspondence will be delivered to a separate application called eCorrespondence, which you will see when signing into My Secure L&I.
    • If you have access to the Claim & Account Center, claim correspondence is also available there by viewing the documents in the claim file.
  • Will I be able to respond electronically in eCorrespondence?

    Not at this time. Today this service simply replaces your paper mail delivery and is one-way communication only. We are working on improvements that will allow you to respond in the future. In the meantime, you can respond by sending a secure message using the Claim & Account Center.

  • What should I consider before signing up for eCorrespondence?
    • Talk with your administrative staff about the time savings eCorrespondence should create for you.
    • Decide who in your organization will manage online access to your information (your administrator). This person decides who can access your online correspondence.
    • Begin thinking about how your processes could change as a result of using eCorrespondence. For example, you can save the documents you receive in eCorrespondence to your computer for transfer to your own record-keeping system (if compatible).
  • How often will I receive eCorrespondence?

    New mail is placed in your online mailbox each night, Monday through Friday. You will not receive mail on weekends or state holidays.

  • How will I know when I have new eCorrespondence?
    • We email the address listed in your My Secure L&I profile when new correspondence is available. Be sure to keep your email address current.
    • We encourage you to check for new correspondence often, especially if you regularly receive L&I correspondence. Correspondence is considered legally "delivered" the same day it's available in eCorrespondence, even if you did not receive an email notification.
    • Avoid having email notifications get caught in your junk mail filters by adding Labor and Industries (lni.wa.gov) to your trusted list of recipients.
  • How long will my eCorrespondence be available?

    It will be displayed in eCorrespondence for 90 days. After 90 days, correspondence will automatically be removed from eCorrespondence and archived in your claim file. You may print or save any correspondence you need, and you can see the complete claim file in the Claim & Account Center.

  • Which documents are not eligible to be delivered using eCorrespondence?

    Correspondence regarding safety inspections, permits, contractor compliance, wage complaints and most workers' comp insurance account information is currently not eligible for online delivery.

    Some correspondence is still required to be sent through the U.S. Postal Service. So in addition to online delivery, the following correspondence will continue to be sent via postal mail:

    • Any order stating that L&I has closed a claim.
    • Correspondence that, for any reason, requires special handling before it can be mailed, including:
      • Documents translated into a foreign language.
      • Worker Verification Forms.
      • Loss of Earning Power Forms.
      • Overpayment orders.
  • Can I get other types of correspondence from L&I online?

    No. Currently, we can provide claim-related and some employer-account related documents in eCorrespondence. We're working to expand eCorrespondence to other types of mail from L&I.


Example screenshot of eCorrespondence

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