How eCorrespondence works

Who can sign up for eCorrespondence?

  • Employers and their representatives.
  • Injured workers and their representatives.
  • Vocational providers.
  • Attending physicians.

… who receive claim-related documents from L&I.

We're working on access for non-attending providers.

Will I get my correspondence through the Claim and Account Center?

No, eCorrespondence is a new application you will see when signing into My Secure L&I.

Will I be able to send my response electronically in eCorrespondence?

No. This new service will simply replace your paper mail delivery and is one-way communication only. But you can still send secured messages through the Claim and Account Center.  

How will I be able to identify what’s in my incoming mail?

Your eCorrespondence  inbox will display information about each document, including the topic of the document, whether it’s a courtesy copy, and if action is requested. You will be able to sort and filter your mail in a variety of ways.

What can I do now to get ready for eCorrespondence?

  • Talk with your administrative staff about how to take advantage of the time savings eCorrespondence should create for you.
  • Decide who in your organization will be the main administrator for your eCorrespondence account.  This person will be in charge of assigning access to your system.
  • You will be able to save your correspondence to your desktop for transfer to your own correspondence system.  So you might want to begin thinking about how you and your processes could change.

When will my mail be considered legally delivered?

It will be considered legally delivered when it’s posted to your inbox, even if you did not receive an email notification.

How long will my eCorrespondence remain in my account before it’s deleted?

All correspondence deletes on the 90th day, but we’ll give you seven days notice.

What types of documents cannot be delivered through eCorrespondence?

Here are the document types L&I must send you in paper form by mail:

  • Orders communicating claim closure.
  • Correspondence that requires special handling before it can be mailed, such as:
    • Documents translated into a foreign language.
    • Worker Verification Forms.
    • Loss of Earning Power Forms.
    • Overpayment order.

Can I sign up to get other L&I mail electronically?

Not yet, but we’re working on it!


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