Customer Rights

As staff of the Department of Labor & Industries Elevator Section we believe our customers have the right to:

  • Be treated with courtesy and respect.
  • Timely service when seeking service in person and by phone.
  • Receive service from knowledgeable, competent and cooperative staff.
  • Complete, accurate, reliable information and feedback.
  • Consistent and fair application of codes, and rules.
  • Request second opinions and to formally appeal staff decisions.
  • Communicate their dissatisfaction about staff, department policies, procedures or requirements.

We also believe our customers have the responsibility to:

  • Treat staff with courtesy and respect.
  • Represent their projects accurately and honestly.
  • Submit accurate, complete, and code-compliant plans at the beginning of the approval process.
  • Inform staff of plan changes or project modifications in a timely manner.
  • Obtain appropriate permits before they begin projects.
  • Build their projects safely, according to approved plans and in compliance with codes and rules.
  • Ask questions when they do not understand code requirements or staff communications.

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