Who to Contact if You Have a Problem

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Who to Contact if You Have a Problem

Manufactured/Mobile Housing Construction Complaints

Who to Contact with Complaints

Re manufactured homes
(HUD units built after June 15, 1976)

About manufacturing defects

Labor and Industries
Installer/SAA Progam
7273 Linderson Way SW
PO Box 44420
Olympia, WA 98504-4420
800-647-0982

About the installation

Building official for the local jurisdiction
See the local phone book for their office and phone number.

About deceptive practices

Office of the Attorney General
2000 Bank of California Center
900 Fourth Avenue
Seattle, WA 98164
206-464-6684

About a dealer:

Department of Licensing

Western Washington
— north of King County
6517 N Lidgerwood
Spokane, WA 99208
509-482-3886

Western Washington
— King County
320 N 85th
Seattle, WA 98103
206-706-4255

Western Washington
— south of King County
PO Box 9039
Olympia, WA 98507
360-664-6475

Eastern Washington
6517 North Lidgerwood
Spokane, WA 99208
509-482-3886

L&I can assist manufactured home owners by helping them work with manufacturers to correct problems with their homes. L&I is Washington's State Administrative Agency (SAA) for manufactured/mobile housing construction complaints. L&I's SAA Program works with the Federal Manufactured Home Procedural and Enforcement Regulations. Under federal requirements, the program has two major purposes:

Ensure that serious home defects which may endanger consumers’ health and safety are corrected quickly.
Help manufacturers identify and correct serious product or structural defects that exist in a group of homes.

Homeowners who have not received a satisfactory response by working directly with the manufacturer or dealer to correct defects in their manufactured home may contact L&I for help. To initiate the process, a homeowner should call L&I's SAA Program staff to discuss the problems they are experiencing. A staff member will provide technical assistance and determine the appropriate next steps.

How to get help

Automated services request line

1-800-647-0982 (Option 5)

E-Mail: InstallerSAAProgram@Lni.wa.gov

Mailing Address

Department of Labor and Industries
Installer Certification Program
PO Box 44420
Olympia, WA 98504-4420