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December 15, 1995

L&I customers asked to offer ideas for improving agency's permit, licensing and inspection processes

TUMWATER - The state Department of Labor & Industries is inviting several of its customer groups together in January to suggest ways the agency can improve its inspection, licensing and permitting processes.

"The department is asking people who rely on us for several types of permits, inspections, licenses and registrations to help identify ways to streamline our processes and to make them more accessible to our customers," said Jim Rainwood, the L&I employee who is coordinating the effort.

The first session will take place Jan. 11 and 12 in the L&I Building auditorium in Tumwater. The second is set for Jan. 22 and 23 at the Schoenberg Conference Center at Gonzaga University.

The sessions are part of the department's Permitting, Inspecting, Registering and Licensing (PIRL) project. The project covers most of the department's inspection functions, except those related to occupational safety and health compliance activity.

Customer groups interested would include electricians, the construction industry, farm labor contractors, plumbers, marine crane operators, and those who own or maintain elevators and boilers, among others.

"We want these customers to give us their vision about how these programs should function by the year 2010," Rainwood said.

Issues to be discussed include more electronic access to services, faster turn-around times and how customers can get the right information when they need it.

There is no charge for attending, but pre-registration is required.

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