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Jan. 27, 2005

L&I’s ‘user centered’ web site receives award

TUMWATER — The Department of Labor & Industries was honored for its Internet Web site Jan. 18 by the Society for Technical Communication. Both L&I and the state Web portal, Access Washington, were given the “Distinguished Technical Communication Award” in the category of technical marketing.

“The award is a welcome recognition of our commitment to making the L&I Web site easy to use for businesses, workers and other customers,” said L&I Director Paul Trause.

L&I was the first state agency in Washington to redesign its Web site based on customer needs, goals and tasks. The agency focused on learning more about its customers and how they use the site, and redesigned or reorganized information on the site based on customer input.

The agency regularly tests the site with customers and fixes the problems that customers point out. Revising Web content to make it more readable is an ongoing process.

Private companies and government agencies entered the competition, including Microsoft, HP and Real. Professionals in the field of technical communications and Web design judged the entries. The regional win means that L&I will go on to the international competition to be held in Seattle in May.

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For media information: Renee Guillierie, L&I, 360-902-4881 or guir235@LNI.wa.gov.

Radio broadcast version

The Department of Labor & Industries was honored Jan. 18 by the Society for Technical Communication for its Internet Web site. Both L&I and the state Web portal, Access Washington, were given the “Distinguished Technical Communication Award” in the category of technical marketing. L&I was the first state agency in Washington to redesign its Web site based on customer needs.

The regional win means that L&I will go on to the international competition to be held in Seattle in May.

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