| Quarterly Update :: Issue 3 :: Winter 2004 | ||
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Customers provide feedback on our programs at annual off-site retreatAt an off-site strategic planning retreat in November, our team focused on "creating and sustaining our legacy." We held three panel-type discussions with several stakeholders and customers who were challenged with these questions: What are we doing well? What are we doing poorly? Where would you like to see us in the coming year? Here are some of the responses: Where we need improvement: Our stakeholders told us that we need to do a better job of working across programs and agency divisions. In addition, they would like us to go beyond our agency to help facilitate solutions with other state and federal programs. Stakeholders also said they would like to see more courteous treatment from inspectors who will help them find solutions that work. We were also told that our rules and policies need to be clearly written, easier to understand and relevant to real problems. Next steps: Our stakeholders would like to see more communication and clearer rules. In addition, they would like L&I to work with other agencies to come up with a full solution to their problems. This would prevent the "passing the buck" syndrome that leaves them with insoluble problems. They also asked us to use the tools we have at our disposal, including penalties and fines, for those employers that are openly not complying with the law, creating an unfair advantage. Our management team is working on a plan to address these recommendations. We will keep you posted on developments during the coming year. Immediate responses to off-site: I think it's worthy to note two quick response items to our customer off-site. Our Electrical Program recently held an all-day, statewide training session on customer service for all of our 140-plus electrical inspectors. In addition, our Contractor Registration Program has scheduled an all-day training session for contractors. (See the stories below for more information.) L&I improves web site People who try to reach an old page will automatically be redirected to the new page. We're confident that you'll find using L&I's new web site to be a more user-friendly experience. When you use the new site, please look for the "site feedback" button and tell us what you think. Proposed legislation Thanks again for taking the time to read and respond to Quarterly Update. If you have any questions or comments, please e-mail me at woor235@lni.wa.gov
or call 360-902-6348. |
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Robert "Bob" Roberts has retired. He was an instructor in 1978, teaching journeyman laborer upgrade classes, and was instrumental in developing the first craft laborers registered apprenticeship program in Washington state in 1983. This was the first registered apprenticeship program in the nation until the late 1990s when Laborer's International started making plans to have registered national apprenticeship standards for construction craft laborers. Bob Roberts has personally traveled to other states around the country to assist them in setting up their registered apprenticeship standards. In August 2003, Bob was inducted into the United States Apprenticeship Association (U.S.A.A.) Don Grabowski National Apprenticeship Hall of Fame. The Hall of Fame members' perpetual plaque may be seen at the U.S. Department of Labor in Washington, D.C. Proposed legislation 2004 request legislation: Governor and Apprenticeship Council request
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Progress made on eliminating overdue inspectionsFor the past quarter, we have reduced boiler/pressure vessel overdue inspections to 2 percent, well below the goal of 10 percent that was set this year. Boiler/Pressure vessel installation and reinstallation permits available onlineThe Boiler Section issued 5,300 new installation permits in the fiscal year that ended in June. For the first quarter of this fiscal year, we have issued 1,200 additional new permits. Response time to a permit request is within 24 hours. Permits are available on the boiler web site. Online Boiler Section database increases productivityThe Boiler Section uses Jurisdiction On Line (JOL) to track all inspections, overdue inspections, and non-compliance activity. As you can see from the numbers above, our inspectors have effectively taken care of the overdue inspections in the state. This will allow them to concentrate on insurance overdue inspections at places such as schools, churches and other places of public safety. Customer service has increased due to this accurate information and will now give the inspectors the time needed to work further with our customers, increasing their knowledge of boilers and pressure vessels regarding safety.
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In September, L&I's Factory Assembed Structures Program was recognized by the Modular Building Institute (MBI) as a model for regulatory programs. Our program was specifically recognized for its willingness to partner with companies, listen to their concerns and respond to their issues. Agency management and line staff were asked to address a national audience of manufacturers and regulators and tell the story of the effective partnership the program has developed with modular building manufacturers in the Pacific Northwest. The event was the MBI's Regional Conference in Portland. Certification rule changes under wayPlumber certification rules changes are under way. These rules are in response to legislative changes, which provided the department with the ability to perform audits to ensure compliance with the plumbing laws and established continuing-education requirements for plumbers. If you would like to be added to the interested parties list so that you receive information on this rulemaking, please e-mail swaj235@lni.wa.gov. For more information on these changes, visit the plumbing web site. Contractor training event to be held Feb. 9A contractor training day has been scheduled for Feb. 9 at the L&I Tumwater office. The all-day event will feature information for seasoned contractors, as well as for contractors new to the business. Participants will be able to set up their day to suit their business needs and interests — with trainings in safety, saving money on your claims costs, public works contracting, record keeping, risk management and marketing your business. The training will feature a lunchtime panel discussion with representatives from the Office of the Insurance Commissioner and a commercial liability carrier. Other presenters include L&I, the Better Business Bureau, the Office of the Insurance Commissioner, the Attorney General’s Office, Employment Security and the Department of Revenue. If you are interested in attending or would like additional information, please contact Shari Purves-Reiter, Contractor Registration Consumer Outreach Manager, 360-902-4733 or purs235@lni.wa.gov. Proposed legislation 2004 request legislation: Homeowner lien protections 2004 request legislation: Keeping current fee schedule for Factory Assembled Structures
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New electrical rule expected to save manufacturers millionsA new rule (i.e. WAC 296-46B-030) allows L&I's Chief Electrical Inspector to approve industrial process machinery that was manufactured according to appropriate international or other standards on a case-by-case basis. This new rule will save industrial manufacturers in the state millions of dollars.
Washington is unique in developing rules that establish a process to allow an industrial utilization equipment owner and the equipment manufacturer to obtain approval by demonstrating that their equipment conforms to national or international safety standards. In September, Kevin Dooley, Fatigue Technology's vice president of finance, commended the department for its innovative ideas and cooperation with business in this specific area in testimony for the Senate Economic Development Committee. Electrical program tackling the underground economyThe Electrical Program is targeting specific areas of the underground economy in an attempt to address customer concerns about unlicensed electrical contractors, uncertified electricians, and the failure of installers to obtain the required electrical permits and inspections. In the past year, L&I's inspectors have issued 1,043 citations for these offenses. This amounted to 42 percent of the total number of citations issued last year. Penalties totaled almost $350,000. The Electrical Program's goal is to make an extra effort in eliminating the targeted violations. Program places an extra emphasis on customer serviceIn response to input from stakeholders at the annual Specialty Compliance Services off-site retreat, the Electrical Program provided all-day customer service training to its inspectors in November. Nationally acclaimed trainer Kevin Lust of the Lust Development Group facilitated the training session. As a follow-up to the training, the program plans to highlight specific articles in the monthly Electrical Program newsletter, Electrical Currents, for those who subscribe to the program's e-mail listserve. Visit the listserv distribution page to sign up.
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Interagency agreement reached between L&I and city of SpokaneUnder RCW 70.87, municipalities that had an elevator code prior to June 13, 1963, were allowed to assume jurisdiction for the operation, erection, installation, alteration or repair of elevators, escalators, dumbwaiters, moving walks, manlifts and parking elevators. They may also inspect, issue permits, collect fees and prescribe minimum requirements for the construction, design, use and maintenance of conveyances — as long as the requirements are equal to those administered by L&I. Seattle and Spokane are the only cities in Washington state that have jurisdiction over the conveyances inside their city limits. While Seattle employs 13 inspectors, Spokane only has one. In the past, this has presented a problem whenever that inspector became ill or went on vacation. Recently, L&I and the city of Spokane formed a partnership to help address this issue. Through
an interagency agreement, L&I has agreed to provide the city with an elevator inspector when the
city's inspector is out. This will promote better customer service for the city's stakeholders and
building owners. Elevator Program participates in outreach eventsDuring National Elevator Escalator Safety Awareness Week in November, L&I’s Elevator Chief, Dotty Stanlaske, participated in two safety outreach events.
On Nov. 12, Dotty visited Fort Stevens Elementary School in Yelm and spoke with a groups of fourth-grade students. On Nov. 15, she dressed up as “Safe-T-Rider” and made an appearance at Pacific Place Mall in downtown Seattle. Joined by Shari Purves-Reiter, the Contractor Registration Program's outreach manager, "Safe-T-Rider" talked to kids and parents and handed out 600 coloring books on elevator and escalator safety. Although the National Elevator Escalator Safety Awareness Week has come to an end, the Elevator Program’s efforts to promote safe riding habits on these conveyances continue throughout the year. If you have any questions on the Safe-T-Rider program, please contact Dotty at 360-902-6128. Proposed legislation 2004 request legislation: Reducing private residence conveyance licensing requirements
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Low-wage-worker initiative off to a good startL&I's efforts to increase the amount of unpaid wages for low-wage workers are proving successful. For the first quarter of this fiscal year (July-September), $116,094 in unpaid wages were collected for low-wage workers. We are utilizing various strategies, including outreach to community-based organizations and targeted compliance to ensure workers are being paid. New workplace posters available nowThe minimum wage increased to $7.16 on Jan. 1. Workplace posters have been updated, and are now available. For a poster, please contact Carlena Anderson at anca235@lni.wa.gov or 360-902-5315. Rulemaking on payroll deduction issues to occurRulemaking to clarify payroll deduction requirements is now under way. If you would like to receive
information on this rulemaking, please contact Josh Swanson at 360-902-6411 or swaj235@lni.wa.gov.
Download the L&I and WRA work together to conduct more employer trainingsThe Washington Restaurant Association has agreed to continue its partnership with L&I to provide the employer workshop on Teen Worker Safety in Restaurants. Six locations have been selected across the state for workshops to be held from January 2004 through March 2005. Two workshops will be held on each date. This is building upon the successful series in 2002 with monthly workshops held around the state. In addition, efforts are under way through various Chambers of Commerce and regional Workforce Development Councils to schedule a more general workshop, "What you need to know to hire teen workers." For more information on teen workplace standards, visit the workstandards for teen workers page. Prevailing Wage manager appointedJosh Swanson has been appointed as Industrial Statistician and Manager of Prevailing Wage, effective Dec. 16. Josh is currently the Legislative and Rules Manager for L&I’s Specialty Compliance Services division. He earned a Bachelor of Arts degree with an emphasis in Law and Justice from Central Washington University, and a Master of Business Administration from Pacific Lutheran University. Josh has worked for L&I since 1997, and brings a wealth of experience and energy to this position. Proposed legislation 2004 request legislation: Ensuring low-wage workers are paid 2004 request legislation: Ensuring funding and performance for Prevailing Wage
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