| Find Out All About L&I's Web Site Improvements |  | |
What L&I has done to make our web site work better for you:
- Improved navigation to help you find what you’re looking for faster.
- Highlighted information that’s most important to customers.
- A fresh, new look that’s easier to read.
- Reorganized the information on the site based on customers needs.
As part of L&I’s commitment to improving customer service, these changes are based on feedback from actual customers. We hope you’ll find that the new site is easier to use and the information better meets your needs. Whatever your reaction, we want to hear from you. Take a look around and tell us what you think.Answers to Frequent Questions About Our New Site
Below are answers to frequently asked questions about our new design. We’ll update this list regularly based on your feedback.
Q: What will happen when I try to reach an old page on the new site?
A: You will automatically be redirected to the new page when you try to reach an old page. We believe this will take care of around 95% of the pages on our site. If there is not a specific page to redirect you to on the new site, you will reach a page with clear directions on how to find information on the new site. If you have a problem, use the “Site Feedback” link at the bottom of the page to get help.
Q: How is information organized on the new site?
A: The site is organized into four main areas based on what customers told us is the most logical way to group the content. The four areas are:
Q: What are the links in the center of the home page?
A: These are links to pages that are frequently used by businesses, workers and providers. A “Quick Links” section on the home page provides one-click access to other often-used pages.
Q: What are the main changes in the new web site?
A: The new home page emphasizes topics that are important to customers. Information on the site has been reorganized based on how customers told us they would organize it. Terms used on the home page are used by customers. The new navigation system is similar to Windows, so many customers know how to use it. Many pages have been simplified so they are easier to read.
Q: If I have a problem using the new site, what should I do?
A: Report a problem by clicking on the “Site Feedback” link at the bottom of any page. You can use the same feedback form to ask a question or let us know what you think about the new site. If you would like a response, be sure to give us your e-mail address on the feedback form.
(Published Jan. 1, 2004)
