Just as L&I works to protect the civil rights of our customers when they use our services, we are also committed to protecting the rights of our staff.
Both customers and staff share the same protections.
We are dedicated to keeping our workplace safe, respectful, and free from discrimination and harassment. One way we do this is by setting clear expectations for how customers and staff treat each other: with courtesy, dignity, and respect.
You can learn more by reading our code of conduct.
L&I Code of Conduct
Our goal is to build a community of kindness between L&I and the people we serve, rooted in collaboration and mutual respect.
We commit to helping you in a respectful way, free from discrimination.
We ask that you return that treatment and avoid discriminatory language or actions when working with us. Please help us maintain a respectful community where everyone is welcome and safe.
Harmful, discriminatory behavior won’t be tolerated, including:
- Verbal or physical conduct that shows bias or prejudice towards others.
- Discrimination on the basis of race, color, national origin, language, age, sex, gender, religion, disability, or any other group protected by federal, state, or local law.
- Behaving in an abusive, disorderly, or violent manner including behavior and language viewed as threatening.
- Violating federal, state, or local law.
L&I cannot provide services when staff or customers are not safe.
If you behave in a harmful or violent way we will pause working with you until we can provide remote service options, including:
- Phone
- Virtual settings
Customers and L&I staff all have the right to be treated with respect and kindness. Thank you for helping us uphold this standard.