L&I has limited capacity to respond to phone calls due to the coronavirus outbreak response. It may take longer than normal to return phone calls and other communications. We encourage you to access our online services. If you have difficulty reaching an L&I claim manager, please contact us through L&I’s Claim & Account Center.

Secure online access

Check the status of a claim online using My L&I.

Contact the claim manager

By phone

If you need specific claim information or a copy of a claim, you can save time by calling:

  • Automated Claim Information Line: 1-800-831-5227
  • Provider Hotline: 1-800-848-0811

When calling a claim manager directly, please have the claim number available.

Some claim managers have voice mail. When leaving a message for the claim manager, please include all of the following:

  • Your name
  • Phone number
  • Claim number

By email

Your local L&I service location has a customer service specialist (CSS) able to access much of the information you need.

If you need to get a message to your claim manager, the CSS may be able to send an email directly to the claim manager. After the claim manager receives your message, he/she will generally respond within 48 hours.

Provider Hotline secure email: PHL@lni.wa.gov