As a valued customer, L& I  wants to make your experience with us as effective and useful as possible. We want it to be quick and easy to find the information you need. You can help us improve by sharing your thoughts. We want to know about your preferred contact  method for the following areas:

  • Authorizations
  • Billing and payment
  • Navigating reimbursement fees and policies

Please take 5 minutes to share your feedback. Please be sure to respond by 10/4/22.

Secure online access

Check the status of a claim online using My L&I.

Contact the claim manager

By phone

If you need specific claim information or a copy of a claim, you can save time by calling:

  • Automated Claim Information Line: 1-800-831-5227
  • Provider Hotline: 1-800-848-0811

When calling a claim manager directly, please have the claim number available.

Some claim managers have voice mail. When leaving a message for the claim manager, please include all of the following:

  • Your name
  • Phone number
  • Claim number

By email

Your local L&I service location has a customer service specialist (CSS) able to access much of the information you need.

If you need to get a message to your claim manager, the CSS may be able to send an email directly to the claim manager. After the claim manager receives your message, he/she will generally respond within 48 hours.

Provider Hotline secure email: PHL@lni.wa.gov