Workers deserve high quality retraining services complying with laws, rules and policies, and are within accepted standards of service.
The School Oversight Program reviews and acts on complaints about L&I approved training providers. Our approach is to gather information and engage school owners and managers in improvement efforts. If further action is required, we may initiate a formal audit.
Before filing a complaint
Consider making a good faith effort to resolve the problem by:
- Talking directly with school training officials and/or using the school’s internal grievance or complaint process.
- Requesting help from the worker’s vocational rehabilitation counselor (VRC).
How to make a complaint
The School Oversight Program can investigate complaints with specific information. We are unable to investigate anonymous or ambiguous complaints.
Let us know about your complaint via email or mail
Email the SchoolOversightProgram@lni.wa.gov with a brief description of your complaint. L&I will respond by sending you a secure email so you may share the following information:
- Name of School/Training provider
- Name of worker/student and associated L&I claim number
- Specific and relevant information such as dates, classes/courses, cost and/or billing information.
- Supporting documents when available.
- Your contact information to include your name, email, and phone number
Mail the information above to:
School Oversight Program
Private Sector Compliance, Department of Labor & Industries
PO Box 44326
Olympia, WA 98504
In addition, you may also submit a complaint to the school’s licensing or accreditation body or a civil rights program:
- Workforce Training Education and Coordinating Board (WTB)
If the school is licensed by the Workforce Training Board (WTB), you can submit a complaint to them directly at School Complaints | Washington Workforce Training & Education Coordinating Board.
- Department of Licensing (DOL)
DOL accepts complaints against a company, school, or individual licensed by DOL. To see if they are licensed by DOL, go to WA State Licensing (DOL) Official Site: Look up a business or professional license. To submit a complaint, go to WA State Licensing (DOL) Official Site: Official complaint forms.
- L&I Civil Rights Program
If you believe there has been discrimination, contact the Civil Rights Program at L&I (wa.gov).
Resolving a complaint
The School Oversight Program will review the complaint and determine the appropriate action. We will attempt to resolve issues through education and collaboration with the school.
If the complaint cannot be resolved through education and consultation, L&I will initiate an audit. A formal letter will be sent to the training provider notifying them of our intent to audit. The letter may also ask for a written response and relevant documentation.