All claims administrators managing self-insured claims must be certified. To get an L&I approved claim administrator certification, you must take the following steps:

When a new claim administrator, who is not certified, is hired by a self-insured employer they must create a Claims Administrator Trainee profile in SICATS. Claims Administrator Trainees have two years to complete the following requirements and become a certified claims administrator.

Required experience

They must work under the mentorship of a certified claims administrator, for a minimum of 1 year while obtaining experience in the administration or oversight of claims under Title 51 RCW. The work experience must occur within the 5 years immediately prior to applying to take the test per WAC 296-15-360.

Take required training

Within 6 months of hire, Trainees must begin taking the required training. They must complete an L&I approved 72 hour goal-oriented core curriculum training course resulting in a worker's compensation professional designation; or an approved training program within the department.

Test

Take and pass the department’s self-insurance claims administrator test. The test is offered remotely.

To register to test, log into their SICATS account. Our Trainers will respond with additional details when the testing request is approved.

If you have questions or receive an error message, please contact us using the SI Trainer mailbox at SITrainerQuestions@lni.wa.gov

The testing availability will be Monday through Friday during business hours. You will be able to request any time slot that is available in the SICATS system. 

After passing the test, you will be designated as a certified claim administrator.

Maintain your status

To maintain a certified claim administrator status, you must provide documentation that you completed 45 qualifying credits of continuing education over each consecutive 3-year period. Five of these credits may be safety related.