As a valued customer, L& I  wants to make your experience with us as effective and useful as possible. We want it to be quick and easy to find the information you need. You can help us improve by sharing your thoughts. We want to know about your preferred contact  method for the following areas:

  • Authorizations
  • Billing and payment
  • Navigating reimbursement fees and policies

Please take 5 minutes to share your feedback. Please be sure to respond by 10/4/22.

You can request authorization for some treatments, services, and surgeries by contacting our Provider Hotline from 8 a.m. to 5 p.m., Monday - Friday.

  • Send a request by secure email: 
  • Phone your request: 1-800-848-0811

Note: If the service doesn't require prior authorization you don't need to get it authorized.

To find out what services are authorized by the provider hotline, check our fee lookup tool.

Requests for authorization

For the following treatments and services you can request authorization by faxing your request to 360-902-6490.

Physical or Occupational therapy

Massage Therapy

Hearing aid repairs/replacement*/supplies and durable medical equipment

*A Hearing Services Worker Information form (F245-049-000) must be completed and faxed with Hearing Aid Replacement requests.

Note: Claim managers have final authorization

To find out what services are authorized by the provider hotline, check our fee lookup tool.

Did you know?

The provider hotline can assist you by:

  • Researching complex billing issues.
    • In order for staff to answer your billing questions, you must have first reviewed your L&I PDF Remittance Advice. When calling the provider hotline, please have your remittance advice readily available.
  • Answering questions regarding the Medical Aid Rules, Washington Administrative Code (WAC) or Revised Code of Washington (RCW).
  • Provide visit counts for Physical Therapy/Occupational Therapy and Massage Therapy.

You can now obtain the following information from our Automated Claim and Billing Information Line at 1-800-831-5227:

  • Claim manager's name.
  • Claim status.
  • Authorization status.
  • Bill payment status.
  • Physical Therapy, Occupational Therapy and Massage Therapy visit counts.