Customers can now schedule a phone appointment for their billing and authorization questions at a time that is convenient for them.

As of 07/19/24, we are processing Service Authorization requests dated 07/10/24.

Current secure email processing date

As of 07/19/24, we are processing Secure Emails received on 07/09/24.

To find out what services are authorized by the provider hotline, check our fee lookup tool.

Requests for authorization

For the following treatments and services you can request authorization by faxing your request to 360-902-6490.

Physical or Occupational therapy

Massage Therapy

Hearing aid repairs/replacement*/supplies and durable medical equipment

*A Hearing Services Worker Information form (F245-049-000) must be completed and faxed with Hearing Aid Replacement requests.

Note: Claim managers have final authorization

To find out what services are authorized by the provider hotline, check our fee lookup tool.

Did you know?

The provider hotline can assist you by:

  • Researching complex billing issues.
    • In order for staff to answer your billing questions, you must have first reviewed your L&I PDF Remittance Advice. When calling the provider hotline, please have your remittance advice readily available.
  • Answering questions regarding the Medical Aid Rules, Washington Administrative Code (WAC) or Revised Code of Washington (RCW).
  • Provide visit counts for Physical Therapy/Occupational Therapy and Massage Therapy.

You can now obtain the following information from our Automated Claim and Billing Information Line at 1-800-831-5227:

  • Claim manager's name.
  • Claim status.
  • Authorization status.
  • Bill payment status.
  • Physical Therapy, Occupational Therapy and Massage Therapy visit counts.

Billing Website

For additional questions contact the Provider Hotline at or schedule a phone call appointment for your billing and authorization questions. Schedule an appointment.