We are now offering the certification test remotely. See the "Successfully pass the test" section under Claim Administrator Testing and Certification for instructions on how to register.
During the past year, L&I was not able to offer in-person testing due to concerns over the COVID-19 pandemic and the need for social distancing. To allow more time for those who need to take the claim administrator certification test, L&I will not begin enforcement of the July 1, 2021 requirement for claim administrators to become certified until January 1, 2022.
The Self-Insurance Program oversees the training of certified claim administrators. This training ensures that all claims are managed in compliance with Washington State industrial insurance laws, and that injured workers receive all of their entitled benefits.